Appointment Making
Field Sales People are an extremely valuable source of income for any company. The benefits of a face to face meeting can often far outweigh those of a telephone sales pitch. Therefore it’s absolutely essential that your Field Sales Team is using their time in the most appropriate manner, to maximise profits.
Here at The Resource Centre, we understand that it can be difficult for a Sales Person to juggle the time between phone calls, research, networking and selling; this is why we offer a service to simplify the process. We source the leads, we qualify the prospect, we break through the gatekeeper and we book your appointments. It’s as simple as that.
The criteria we follow is entirely up to you and we only confirm appointments that match that criteria.
Lead Generation
How many sales teams do you know that regularly speak to inappropriate prospects or spend a lot of time dealing with ‘dead end’ prospects? This is often through no fault of their own, it is simply a void in valuable information.
Why not let us do the running? What if every call your sales team made was a qualified one? What if every conversation was a cost effective experience?
Speak to The Resource Centre about generating fresh new leads that are relevant to your business and ready to talk about your products or services.
Market Research
The financial world over the last decade has seen more lumps and bumps than we would care to remember. With every economic downfall and every raise in interest rates, people’s priorities change. What wasn’t important 5 years ago is now at the top of everyone’s lists of ‘things to do’.
In business, knowing what interests your target market is priceless. How do they feel about your current products? Are your services and costs in line with the competition? These are important questions that even the smallest companies need to ask. Let us help you to understand your target market better than your competitors.
Email-Shots
Do you use Email Shots to reach you prospects? Do you often receive little or no response? Ever wondered why so many Email Shots fail? There are two reasons.
The first is definitely the more important of the two. Are the details correct? The chances are that around 80% of your emails will not even reach a human. Let us ensure your information is not only up to date, but exactly correct and relevant to your business case.
Now for the follow up. An email campaign is only as good as the phone call afterwards. First of all it is imperative that you know the intended recipient has the email. Following this, have they understood it? Is it of interest to them? If not, then why? Can you afford the time it takes to follow up all the emails you send?
Database Cleaning & Creating
Whether you are just starting out or have been in business for 25 years, there is no doubting that the quality of your data holds the key to your sales growth. Where have you sourced your data from? Is it up to date? Is it relevant to your target market?
With our capabilities and telephone expertise, building you a fresh database of prospects or cleaning your old data is right up our street.
Call us to find out how to ensure you are not wasting valuable sales time speaking with irrelevant and out of date prospects.
Customer Care
Are events a big part of your business? Do you operate exhibitions, network meetings or conferences? Any events that are used to engage with your existing or prospective customers are excellent ways of generating new business in addition to squeezing your existing customer base. But, are you utilising the full strength of the event?
A lot of time, money and effort goes in to creating and managing any kind of event. To be certain that you are not wasting any of this effort, the follow up must be perfect. What were the thoughts on the venue? Was parking a problem? How was the guest speaker? We understand that once one event is finished, the priority is the next one. Finding the time to gather this kind of information is often difficult.
Account Management
The initial sale has been made, the invoice has been paid. What next? Can you afford to take your sales person away from their sales tasks to check in with previous or existing customers? Wouldn’t you rather they spent their valuable time bringing in new business?
It's important to know that you’re previous and existing customers are chased appropriately. That doesn't mean hassling them every day with new phone calls, but it does mean keeping tabs on them. This is an invaluable part of any sales process. Talk to us about the best methods of Account Management and let us help you to maximise the cost effectiveness of every client and customer you have.
