How many of your customers actually take the time to give feedback to you?
Mystery Shopping is a telephone research technique designed to assess the standard of service companies deliver.
Do you really want to hassle them with questionnaires about service and telephone manner?
By anonymously telephoning companies we can give you the customer’s perception about the quality of your products and services, or even those of your competitors! Is your staff projecting the right image? Are your salespeople capitalising on sales opportunities? This is an excellent training tool, which really provides you with the “ultimate acid test” on your business.